increase in revenue
increase in agent productivity
increase in Marketing ROI
faster resolution time
What is outsourcing? Can it help your business and what is our experience with outsourcing, find out in the text by our Jakov Urbanke, COO, HSM informatika.
User experiences strategies are a must. What steps can help you in their creation, read in this article by Dino Damjanović, Marketing Assistant, HSM informatika.
The fourth industrial revolution is redefining both user expectations and customer support. What trends are changing this world, read in this blog by Željko Čačinović, Consultant, HSM informatika.