increase in revenue
increase in agent productivity
increase in Marketing ROI
faster resolution time
The fourth industrial revolution is redefining both user expectations and customer support. What trends are changing this world, read in this blog by Željko Čačinović, Consultant, HSM informatika.
Technology can make work easier and companies more successful. Why do some companies still hesitate and what are the top excuses for this, read in a post by Slaven Stojanović, Head of Sales, HSM Informatika.
Why a satisfied client is important and what to do when a CRM implementation project "fails", read in this blog post by Jakov Urbanke, COO, HSM informatika.